Communication Before Operations
Phone, email and grooming standards are mastered in Month 1 — before any front desk work begins. Students carry themselves like professionals before they represent a hotel.
Programs & Short Courses
Choose the training path that fits your goal.
Hospera offers four focused short courses for specific hospitality skills, plus one advanced diploma for students who want a complete job-ready pathway into hotel operations.
4 Short
Focused Courses
1 Advanced
Diploma Pathway
Practical
Hotel Simulations
Placement
Career Focus
Course Options
Start with the Advanced Diploma, or choose a focused short course
The Advanced Diploma is Hospera's main course. Use the plus icon to expand any course and view the details, timeline, training modules, and outcomes.
Program Overview
Everything in one structured diploma
Designed by London hotel professionals with postgraduate qualifications in hospitality, every detail of this program has been built around what five-star hotels need on day one. Hospera bridges the gap between classroom learning and real-world luxury hotel operations — so graduates are not starting from zero when they walk through a hotel door.
6 Months
Duration
192 Hrs
Total Training
25 Max
Batch Size
8 Tests
Assessments
100%
Placement Assisted
Opera PMS Before Front Desk
Sixteen dedicated sessions build Opera confidence fully before students face graded front desk tests. No student performs a live assessment without system mastery first.
Arabic Runs Through Three Phases
Language builds progressively from foundation greetings through intermediate reservations to advanced spoken fluency. By Month 5, students can conduct a full hotel interaction in Arabic.
Training Approach
More doing. Less listening.
70%
Practical Training
Students spend the majority of every session doing — not passively receiving information. Hospitality skill is built through repetition, feedback, and real pressure.
- Opera PMS hands-on sessions and simulation tests
- Live front desk tests under real exam conditions
- Role plays, guest interaction scenarios and simulations
- Grooming and communication drills every month
- Arabic spoken practice in hotel contexts
- Two full rounds of mock interviews on video
30%
Theory & Concepts
Strategic grounding that helps students understand the why behind every standard — so behaviour becomes habit, not performance.
- Hotel world structure and department coordination
- Guest journey and service recovery frameworks
- Revenue management and KPI literacy
- Business tools: SWOT, Gantt, Mendelow Matrix
- Crisis management and leadership communication
- Brand standards and Forbes 5-star service principles
Full Curriculum
Six phases. 96 sessions. Every detail.
Expand each phase to see the complete session-by-session breakdown — topics, learning outcomes, and session types. This is the full curriculum, not a summary.
Theory
Practical
Workshop
Language
Assessment
Industry
1
Month 1 · Sessions 1–16 · 32 Hours
Foundations & Communications
Hotel etiquette, the guest journey, professional grooming, spoken English, personality development, and all communication channels — phone, email, WhatsApp.
Why this comes first: Students must carry themselves professionally before they can represent a 5-star hotel. Grooming, spoken English, personality development, and all communication channels are mastered here — because every module that follows depends on these fundamentals being solid.
01
Theory
Welcome & Orientation
Institute overview, career pathways in hospitality, 4★/5★ hotel culture, and what top hotels look for in candidates.
02
Theory
The Hotel World & Structure
Types of hotels, global brands, department roles, and how departments work together daily.
03
Theory
Guest Journey — Part 1
Pre-arrival and arrival stages: reservation, pre-arrival contact, doorman, check-in, first impression standards.
04
Theory
Guest Journey — Part 2
In-stay, departure and post-stay: housekeeping, concierge, F&B, check-out, follow-up. How every team member contributes.
05
Practical
Professional Grooming — Part 1
Marriott & Oberoi grooming standards: uniform, hair, nails, fragrance, posture. Male and female grooming guides.
06
Practical
Professional Grooming — Part 2
Body language, eye contact, smile standards, walking and standing etiquette. Live grooming assessment — students graded on presentation.
07
Practical
Spoken English — Part 1
Speaking & reading. Hospitality vocabulary, neutral accent practice, pace and tone, greeting phrases, common guest conversations.
08
Practical
Spoken English — Part 2
Listening & handling questions confidently, giving hotel directions, polite refusals, active listening. Role play: guest arriving at front desk.
09
Practical
Spoken English — Practice
Consolidation session: practise everything covered in Sessions 7 and 8 through structured exercises.
10
Workshop
Personality Development — Part 1
Confidence building, professional mindset, guest-first attitude, emotional intelligence, understanding different guest personalities.
11
Workshop
Personality Development — Part 2
Handling stress and difficult situations, self-motivation, teamwork in hotel environments. Service mentality: why attitude matters more than skills.
12
Practical
Call Etiquette & Standards
Telephone standards inspired by Marriott/Oberoi: how to answer, tone of voice, hold procedures, transferring, message taking, closing professionally.
13
Practical
Email Writing & Standards
Professional email structure: subject lines, salutations, tone, formatting. Hotel email templates and guest extranet communication standards.
14
Practical
WhatsApp & Digital Professionalism
Students draft and peer-review: pre-arrival email, complaint response, upsell offer. Feedback on tone, grammar, and hotel brand voice.
15
Practical
Spoken English — Full Round
Reading, listening, speaking & writing — integrated practice covering all four communication skills.
16
Assessment
Phase 1 Assessment
Phone call simulation + email drafting + grooming check + spoken English role play. Individual scores and written feedback. Weight: 10%
2
Month 2 · Sessions 17–32 · 32 Hours
Opera PMS & Communications
Opera from zero to advanced — reservations, check-in/out, billing, room management, reports, and a full timed simulation test.
Why this comes before Front Office: Students cannot perform a live front desk test without knowing Opera. Ten dedicated sessions take students from zero to advanced, and Session 30 integrates Opera with communication skills — taking a reservation by phone and confirming by email, all in one live workflow.
17
Theory
Opera PMS — Introduction
What is a PMS? Why Opera is the industry standard. Interface overview, modules (reservations, front desk, cashiering, reports), login and navigation.
18
Practical
Opera — Guest Profiles
Creating and managing guest profiles: individual, company, travel agent. VIP flags, preferences, notes, loyalty fields, searching and merging.
19
Practical
Opera — Reservations Part 1
Creating individual reservations: room type, rate codes, arrival/departure dates, source of business, adding guest profile, confirmation process.
20
Practical
Opera — Reservations Part 2
Modifying and cancelling reservations, special requests, adding comments, attaching company profiles and travel agents, group block overview.
21
Practical
Opera — Check-In Part 1
Check-in simulation: finding reservation, assigning rooms, scanning ID, pre-authorisation of credit card, key card instructions.
22
Practical
Opera — Check-In Part 2
Handling early arrivals, room upgrades on Opera, VIP arrivals, walk-in guests with no reservation, multi-room bookings.
23
Practical
Opera — Check-Out & Billing
Billing and folio management, posting room charges, splitting bills, handling billing queries, express checkout, late checkout procedures.
24
Practical
Opera — Billing Practice
Full check-out scenarios: standard bill, split folio, disputed charge, city ledger posting. Common billing errors and how to correct them.
25
Practical
Opera — Room Management
Room status management (clean/dirty/OOO/OOS), housekeeping interface, blocking rooms for maintenance, room moves, DND flags.
26
Practical
Opera — Rate & Availability
Availability screens, rate tiers, rate codes, overbooking management, rate override with supervisor approval, yield basics.
27
Practical
Opera — Cashiering & Payments
Cash, credit card, city ledger payment posting. Foreign currency basics. Paid-outs, allowances, rebates, adjustments, safe drop procedures.
28
Practical
Opera — Reports
Arrival and departure lists, housekeeping reports, occupancy and revenue summary, manager flash report. How to read Opera data and act on it.
29
Practical
Opera — Advanced Features
Linking reservations, package codes, traces and alerts, night audit overview, manager functions, supervisor override scenarios.
30
Practical
Opera + Communications Integration
Reservation taken by phone call, confirmed by email, special requests logged in Opera. Full end-to-end workflow combining all skills in one live scenario.
31
Practical
Opera — Full Simulation Practice
Students run a complete guest journey: create reservation → check in → mid-stay room change → check out → generate report. Practice run before assessment.
32
Assessment
Opera — Full Simulation Test
Timed individual assessment: full guest journey on Opera under exam conditions. Graded on accuracy, speed, and process. Weight: 20%
3
Month 3 · Sessions 33–48 · 32 Hours
Front Office & Arabic Foundation
Live front desk operations — reservations, upselling, complaint handling, and special requests — plus the first four sessions of Arabic language foundation.
Why this sequence works: With communication skills and full Opera mastery in place, students now put it all together at the front desk. Arabic begins here at foundation level — enough for students to greet and assist Gulf guests confidently by end of the month.
33
Theory
Front of House Operations
Lobby standards, reception desk setup, concierge desk, bell desk, portering, valet parking. How FOH departments coordinate during peak hours.
34
Practical
Concierge & Guest Services
Concierge role in 5★ hotels, local knowledge standards, restaurant bookings, transport arrangements, luggage services, theatre bookings.
35
Practical
Reservations Call Flow
Full reservation call structure: greeting → probing needs → checking availability on Opera → presenting options → upselling → confirming → logging.
36
Practical
Reservations Live Practice
Students take live reservation calls (instructor as guest) and complete the booking in Opera simultaneously. Scored on call quality and Opera accuracy.
37
Practical
Upselling Techniques
Room upselling: standard → superior → suite. Presenting upgrades naturally, AIDA model applied to hotel upselling, F&B and spa package language.
38
Practical
Upselling Role Plays
Students practise upselling in pairs: check-in upgrade offer, restaurant reservation upsell, package add-on. Peer feedback and instructor scoring.
39
Practical
Handling Special Requests
Anniversary setups, dietary requirements, accessibility needs, early check-in/late checkout, VIP arrangements, airport transfers.
40
Workshop
Overbooking & No Availability
Walkout procedures, sister hotel relocation, guest communication script, compensation standards, maintaining guest loyalty after a walkout.
41
Practical
Cancellations & Disputes
Cancellation policies, fee waiver procedures, handling credit card disputes, de-escalation language, refund process in Opera.
42
Workshop
Complaint Handling Framework
LEARN model (Listen, Empathise, Apologise, React, Notify). Types of complaints, escalation matrix, service recovery tools, compensation guidelines.
43
Practical
Live Role Plays — Part 1
Rotating role plays: aggressive guest, lost key, noise complaint, billing dispute. Students alternate as guest and receptionist. Scored by instructor and peers.
44
Practical
Live Role Plays — Part 2
Advanced scenarios: VIP arrival with errors, overbooking situation, Arabic-speaking guest, group check-in management.
45
Language
Arabic — Basics Part 1
Why Arabic matters in luxury hospitality. Greetings, numbers 1–20, days of the week. Key phrases: welcome, please, thank you, how can I help you?
46
Language
Arabic — Basics Part 2
Room types, directions vocabulary, food and beverage terms in Arabic. Pronunciation practice with audio. Role play: Arabic-speaking guest at front desk.
47
Language
Arabic — Basics Part 3
Handling basic guest requests in Arabic, numbers for room assignments and billing, common guest questions and how to respond, apology phrases.
48
Assessment
Phase 3 Assessment
Reservation call + upselling scenario + complaint handling role play. Instructor grading with individual written feedback. Weight: 15%
4
Month 4 · Sessions 49–64 · 32 Hours
Front Office Simulations & Arabic Intermediate
Graded front desk tests, full shift simulations, Housekeeping and F&B modules, and Arabic intermediate — students can now conduct hotel reservations in Arabic.
Bringing it all under pressure: Students now face graded front desk tests and full shift simulations. Housekeeping and F&B broaden operational knowledge. Arabic continues at intermediate level — students can now handle reservations and special requests in Arabic. This is the most intensive month.
49
Practical
Front Desk Simulation — Part 1
Full simulation day: students rotate through check-in, check-out, and telephone simultaneously. Instructor observes and scores each station.
50
Practical
Front Desk Simulation — Part 2
Advanced simulation: multi-arrival scenario, VIP walkthrough, billing dispute mid-shift, room change request. Students manage a full mock shift.
51
Assessment
Front Desk Test — Check-In
Individual graded assessment: full check-in scenario. Scored on Opera accuracy, guest communication, grooming, upselling attempt, professionalism. Weight: 15%
52
Assessment
Front Desk Test — Check-Out & Complaint
Individual graded assessment: check-out with billing query followed by complaint scenario. Full instructor feedback for each student. Weight: 10%
53
Theory
Housekeeping — Fundamentals
HK department structure, room cleaning sequence, linen standards, turndown service, lost and found procedures, guest room inspection checklist.
54
Practical
Housekeeping — Practical
Trolley setup, bed making demo, bathroom setup to 5★ standards, amenity placement, DND protocols, communication with front desk through Opera.
55
Theory
Food & Beverage — Basics
F&B department overview, restaurant service styles, menu knowledge, table setup standards, covers and sections, order taking basics.
56
Practical
F&B — Service Practical
Table setting demo, order taking role play, upselling food and beverages, handling dietary requirements and allergies, bill presentation.
57
Theory
Operations Management — Overview
Shift handover, daily briefings, logbooks, incident reports, guest feedback systems, department heads' daily routines.
58
Workshop
Department Communication & Coordination
How front office, housekeeping, F&B and engineering communicate. Trace system in Opera, radio communication standards, cross-department problem solving.
59
Language
Arabic — Intermediate Part 1
Reservation vocabulary in Arabic: room types, dates, rates, availability. Practising a full reservation conversation from greeting to confirmation.
60
Language
Arabic — Intermediate Part 2
Upselling phrases in Arabic, handling special requests, VIP welcome phrases, service recovery language, native Arabic audio listening.
61
Language
Arabic — Intermediate Part 3
Check-in and check-out vocabulary in Arabic. Billing terms, common guest questions during stay, Arabic number practice for room assignments.
62
Language
Arabic — Role Play Practice
Students conduct a full hotel interaction in Arabic: greeting → reservation → check-in → in-stay request → farewell. Peer and instructor feedback.
63
Practical
Advanced Guest Experience Scenarios
Handling VVIP guests, large group arrivals, coordinating with security, cultural sensitivity for different nationalities, loyalty programme knowledge.
64
Workshop
Phase 4 Review & Feedback
Full debrief of Phase 4. Students review front desk test scores. Group discussion on improvement areas. Individual action plans for Phase 5.
5
Month 5 · Sessions 65–83 · 38 Hours
Operations, Business Skills & Arabic Advanced
Masters-level business tools, industry exposure through a guest speaker and hotel visit, and Arabic reaching advanced spoken fluency — a major differentiator in Gulf recruitment.
Thinking like a manager: Business tools (SWOT, Gantt, KPIs, RevPAR) give students the vocabulary to impress in senior interviews. Industry exposure prepares them mentally. Arabic reaches advanced speaking level — a major differentiator in Gulf hotel recruitment.
65
Workshop
Masters Essentials — SWOT Analysis
What is SWOT and why hotel managers use it. Students complete a SWOT for a mock Hyderabad hotel and present findings to the group.
66
Workshop
Masters Essentials — Gantt Chart
Project planning in hospitality: hotel renovations, event planning, new openings. Students build a Gantt chart for a mock hotel relaunch campaign.
67
Workshop
Masters Essentials — Mendelow Matrix
Stakeholder mapping: identifying hotel stakeholders (guests, owners, staff, suppliers). How to manage each quadrant using a real hotel case study.
68
Workshop
Masters Essentials — Research Onion
Understanding data in hospitality: guest satisfaction surveys, TripAdvisor analysis, competitor benchmarking, data-driven decisions.
69
Theory
Hotel KPIs — Part 1
Core hotel metrics: Occupancy %, ADR (Average Daily Rate), RevPAR. How to calculate each one and why they matter for front office teams daily.
70
Theory
Hotel KPIs — Part 2
Extended KPIs: GOPPAR, NPS score, guest satisfaction index, TripAdvisor ranking. How front desk actions directly impact hotel revenue and reputation.
71
Theory
Revenue Management Basics
Yield management: peak vs off-peak pricing, length of stay restrictions, overbooking strategy, how to read a rate strategy as a front desk agent.
72
Workshop
Guest Experience & Brand Standards
What 5★ service looks like in detail: Forbes 5-Star standards overview, luxury vs standard hotel differences, anticipating guest needs before being asked.
73
Workshop
Crisis Management in Hotels
Fire evacuation, medical emergency, security incident, PR crisis. Hotel protocols, who does what, communication standards under pressure.
74
Workshop
Team Leadership & Communication
Shift leadership basics: briefing a team, delegating tasks, giving feedback to peers, handling staff conflict, running a smooth handover.
75
Industry
Industry Guest Speaker
Hotel GM, Front Office Manager, or Department Head from a Hyderabad 5★ property. Industry Q&A session. Students present Opera test results for feedback.
76
Industry
Hotel Visit / Virtual Site Tour
Guided visit to a Hyderabad 5★ property (or full virtual walkthrough). Students observe real front desk, housekeeping, F&B in operation. Debrief session.
77
Language
Arabic — Advanced Speaking Part 1
Full spoken Arabic practice: conducting a check-in conversation, responding to in-stay complaints, directing guests around the hotel — all in Arabic.
78
Language
Arabic — Advanced Speaking Part 2
Advanced scenarios: VIP welcome, upselling in Arabic, service recovery language, farewell phrases, telephone conversation in Arabic.
79
Language
Arabic — Advanced Speaking Part 3
Listening comprehension: native Arabic audio clips from hotel settings. Students listen and respond appropriately. Focus on Gulf Arabic dialect awareness.
80
Language
Arabic — Advanced Speaking Part 4
Free conversation practice: pairs conduct a 10-minute full hotel interaction from arrival to departure with no script. Instructor observes and notes.
81
Assessment
Arabic — Assessment
Individual Arabic assessment: greet, take a reservation, handle a request, and bid farewell — all in Arabic. Scored on vocabulary, pronunciation and confidence. Weight: 10%
82
Workshop
Operations Review & Catch-Up
Group revision session: students identify gaps, instructors address weak areas. Q&A on Opera, Arabic, front desk procedures. Preparation for Phase 6.
83
Assessment
Phase 5 Business Skills Assessment
Students complete a SWOT + calculate RevPAR + answer KPI questions for a mock hotel scenario. Written submission graded by instructor. Weight: 10%
6
Month 6 · Sessions 84–96 · 26 Hours
Placement Preparation
CV and LinkedIn coaching, two full rounds of mock interviews on video, competency-based interview training, and direct hotel referrals. Graduation leads to employment — not just a certificate.
Job-ready to interview-ready: Students are already skilled. This phase makes them confident. Two rounds of mock interviews, CV and LinkedIn coaching, and direct hotel referrals ensure that graduation leads to employment — not just a certificate on the wall.
84
Workshop
CV Writing Workshop
Hospitality CV structure, what recruiters look for, how to highlight Opera and Arabic skills, formatting for luxury hotel applications, ATS-friendly CVs.
85
Workshop
LinkedIn Profile Setup
Building a professional LinkedIn for hotel job seekers: profile photo standards, headline, about section, skills endorsements, connecting with hotel recruiters.
86
Workshop
Cover Letter Writing
How to write a 5★ cover letter: structure, tone, personalising for each hotel brand, expressing passion for hospitality, keeping it concise and impactful.
87
Workshop
Interview Prep — HR Questions
Common hospitality HR interview questions: tell me about yourself, why hospitality, where do you see yourself in 5 years. Structuring answers clearly.
88
Practical
Interview Prep — Body Language
Non-verbal communication in interviews: posture, handshake, eye contact, waiting room behaviour, how to enter a room, grooming check for interview day.
89
Assessment
Mock Interview Round 1 — Part 1
Panel mock interview: HR-style questions in a formal setting. Students assessed on communication, grooming, confidence, clarity. Video recording used for review. Part of 10% Weight
90
Assessment
Mock Interview Round 1 — Feedback
Full debrief of Round 1 interviews: individual written feedback, video review, specific improvement areas identified, personal coaching plan for Round 2.
91
Workshop
Competency-Based Interviews
STAR method (Situation, Task, Action, Result): structuring answers to "tell me about a time when..." questions. Opera knowledge interview questions practised.
92
Assessment
Mock Interview Round 2 — Part 1
Competency-based panel mock interview under real pressure. Scenarios include Opera knowledge test, situational judgement, and Arabic greeting to panel.
93
Assessment
Mock Interview Round 2 — Feedback
Final individual interview debrief. Students receive a career readiness score and personal reference letter. Hotel introductions discussed with each student.
94
Workshop
Job Application & Hotel Referrals
How to apply to hotel jobs in India and the Gulf. Referral letters from Hospera. Introduction to hotel HR contacts. Guidance on walk-in interviews.
95
Workshop
Final Revision & Q&A
Open revision session. Full course summary. Last grooming and Opera check. Mental preparation and confidence building before graduation.
96
Ceremony
Graduation & Certification
Certificate presentation ceremony, placement briefing, alumni network introduction, student testimonial recording, celebration of completing the programme.
Signature Module
Opera PMS — Mastered in full
Sixteen dedicated sessions take students from zero familiarity to a timed full simulation test — the most thorough Opera training available in any Hyderabad hospitality institute.
Why Opera Matters
Opera PMS is the industry-standard hotel management system used across the world's leading hotel chains. Students who are Opera-confident walk into interviews with a credible technical edge that graduates from other institutes simply do not have.
16Sessions
32Hours
1Sim Test
What Opera Covers
- Guest profiles — individual, company, travel agent, VIP flags
- Full reservations workflow — create, modify, cancel, group blocks
- Check-in and check-out under exam pressure
- Billing, folios, split charges, city ledger, foreign currency
- Room management and housekeeping interface
- Rate codes, yield basics, availability screens
- Reports — arrival/departure lists, manager flash report
- Night audit overview and supervisor override functions
S17
Introduction & NavigationSystem overview, modules, interface, login and navigation fundamentals.
S18
Guest ProfilesCreating, managing, merging profiles across individual, company, and travel agent types.
S19
Reservations — Part 1Creating individual reservations: room type, rate codes, arrival/departure, guest profile, confirmation.
S20
Reservations — Part 2Modifying, cancelling, special requests, comments, company/travel agent attachments, group blocks.
S21
Check-In — Part 1Finding reservations, assigning rooms, ID scanning, pre-authorisation, key card instructions.
S22
Check-In — Part 2Early arrivals, room upgrades, VIP arrivals, walk-in guests without reservation, multi-room bookings.
S23
Check-Out & BillingFolio management, posting room charges, splitting bills, billing queries, express and late checkout.
S24
Billing PracticeStandard bill, split folio, disputed charge, city ledger posting, common errors and corrections.
S25
Room ManagementRoom status management, housekeeping interface, maintenance blocks, room moves, DND flags.
S26
Rate & AvailabilityAvailability screens, rate tiers, overbooking management, rate override, yield basics.
S27
Cashiering & PaymentsCash, credit card, city ledger, foreign currency, paid-outs, allowances, rebates, safe drop.
S28
ReportsArrival/departure lists, housekeeping reports, occupancy and revenue summary, manager flash report.
S29
Advanced FeaturesLinked reservations, package codes, traces, alerts, night audit overview, manager functions.
S30
Opera + Communications IntegrationReservation by phone → confirmed by email → logged in Opera. Complete end-to-end live workflow.
S31
Full Simulation PracticeComplete guest journey practice: create → check in → room change → check out → report. Full dress rehearsal.
S32
Full Simulation Test — GradedTimed individual assessment under exam conditions. Graded on accuracy, speed, and process. Weight: 20% of final grade.
Arabic Language
Why Arabic gives you the Gulf career edge
Assessment Framework
Eight assessments. Real pressure. Real grades.
Every assessment is graded individually with written feedback. Students are not assessed at the end — they are assessed throughout, so improvement is tracked and placement readiness is genuine.
| Assessment | What Is Tested | Session | Weight |
|---|---|---|---|
| Phase 1 — Foundations | Phone call simulation + email drafting + grooming check + spoken English role play | 16 | 10% |
| Opera PMS — Full Simulation | Complete guest journey on Opera under timed, exam conditions — accuracy, speed, process | 32 | 20% |
| Phase 3 — Front Office | Reservation call + upselling scenario + complaint handling role play | 48 | 15% |
| Front Desk Test — Check-In | Individual: Opera accuracy, guest communication, grooming, upselling, professionalism | 51 | 15% |
| Front Desk Test — Check-Out | Individual: full check-out scenario + billing query + live complaint handling | 52 | 10% |
| Arabic — Full Assessment | Greet → reservation → in-stay request → farewell — all in Arabic, scored on vocabulary and confidence | 81 | 10% |
| Phase 5 — Business Skills | SWOT analysis + RevPAR calculation + KPI scenario response. Written submission | 83 | 10% |
| Mock Interviews — 2 Rounds | HR round (Sessions 89–90) + competency round (Sessions 92–93) with video review and feedback | 89–93 | 10% |
| Total | Pass mark: 65% overall across all assessments | 100% | |
Pass: 65%
Every assessment includes individual written feedback. The two mock interview rounds are video-recorded so students can review their own performance and improve before real hotel interviews.
What Makes This Different
Nine things most institutes do not offer
01
Opera PMS — 16 Sessions
From zero to full simulation test. Rare anywhere in India, let alone in Hyderabad. Students leave Opera-confident, not Opera-aware.
02
Arabic in 3 Progressive Phases
12 sessions building from foundation greetings to advanced unscripted hotel conversations — a direct edge for Gulf hotel applications.
03
Communication Comes First
Phone, email, WhatsApp and grooming are mastered in Month 1. Students can represent a hotel before any operational training begins.
04
Live Front Desk Tests
Not just role plays. Individually graded assessments under real exam pressure — the closest simulation to a live hotel shift available in training.
05
Masters-Level Business Tools
SWOT, Gantt, Mendelow Matrix, RevPAR, KPIs — preparing students to think like managers and impress in senior interviews from the start.
06
Industry Guest Speakers
A 5★ Hotel GM, Front Office Manager, or Department Head addresses students directly. Real industry perspective, not textbook theory.
07
Two Mock Interview Rounds
HR round and competency-based round — both video recorded. Individual written feedback and a final career readiness score for every student.
08
UK Founders & Standards
Founded by London hotel professionals with MSc qualifications. The curriculum is built around what international hotels actually hire for — not what a textbook recommends.
09
Hotel Referrals on Graduation
Direct referral letters, introduction to hotel HR contacts, and guidance on Gulf applications. Graduation is not the finish line — placement is.
On Completion
Professional Diploma in
Professional Diploma in
Hotel Operations
Students who achieve 65% or above across all assessments are awarded the Professional Diploma in Hotel Operations by Hospera Institute. This is not a participation certificate — it is earned through practical skill, system knowledge, and interview readiness.
- Personal reference letter from the founding directors
- Placement Completion endorsement for students completing external hours
- Access to the Hospera alumni network and hotel referral programme
- Introduction to hotel HR contacts in India and the Gulf
- Career readiness score and individual feedback report
65%
Pass
Mark
Required
Mark
Required
Ready to Start?
Six months from now, you could be interview-ready.
The next batch has limited seats. Early applications are open now. Speak to the admissions team, explore the program details, or apply directly.